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Unlock the full potential of Timely with expert guidance and customized support built around your organization’s goals.
Before reaching out, you may find a quick answer in our FAQ, Help Center, Professional Services or Legal page. If you still need assistance, send us a message using the form below and our team will get back to you shortly.
Community Organizations Around the World Love Timely Software
As community needs evolve and the demand for modern, user-friendly technology grows, nothing makes us prouder than the trust our customers place in us. At Timely, we live and breathe our values — they guide who we are as a company and how we partner with our customers every day.
Frequently Asked Questions
Below, you'll find answers to common questions about Timely’s products and services. Whether you're exploring our solutions for the first time or need assistance with your account, we’re here to help. This section is regularly updated to ensure you have the latest information.
You can explore our Pricing page to compare subscription plans and find the best fit for your needs. If you have specific requirements or need a custom quote, we’re happy to help—simply book a meeting with our team.
Absolutely! We offer a 30-day free trial, giving you full access to our features so you can experience the benefits before making a commitment. Get started today!
Yes! We offer both live and on-demand demos to showcase how Timely can enhance your community management. Additionally, you can explore our interactive demo calendars, tailored for various industries and use cases. Schedule a demo to see Timely in action!
Upgrading your account or adding features is easy!
- Log in to your Timely dashboard.
- Navigate to My Account > My Plan.
- Select the desired upgrade or add-on.
- Confirm your order and complete the payment.
For premium features with custom pricing, please book a demo with our team to discuss your needs.
Yes! We provide special pricing for nonprofits and other eligible organizations. If you think you qualify, apply here to access discounted rates.
Of course! We understand that every organization has unique needs. Simply book a meeting with our team, and we'll prepare a tailored quote for you.
Our Customer Success team is here to assist you. You can reach us through:
- Contact Form – Fill out the form on this page.
- Support Ticket – Submit a request directly from your Timely dashboard (under Customer Support).
To delete your account, please contact our Customer Support team. You can reach us through any of the following methods:
- Contact Us Page – send a cancellation request through our contact page.
- Support Ticket – Submit a request directly from your Timely dashboard by clicking on the “Customer Support” menu on the left-side menu, then selecting “billing issue”.
Our team will assist you promptly with your account cancellation request.